Welcome to ConTXT!
We provide dedicated communication services to keep inmates connected with their loved ones.
Acceptance of Terms
By using ConTXT, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
Modification of Terms
ConTXT reserves the right to update or change these terms at any time. Changes will become effective immediately upon posting on our website and will be available on the payments page.
Account Registration and Use
To access ConTXT services, you must register and create an account. Provide accurate and complete information and keep this information up to date. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
Prohibited Activities
Users may not use ConTXT for any purpose that violates the Bureau of Prisons' (BOP) Terms of Service. It is the user's responsibility to adhere to these regulations while using our service.
Fees and Payments
ConTXT offers a monthly subscription of unlimited messages for $14.99. All fees are non-refundable except where prohibited by law. Subscription fees are billed in advance. By subscribing, you authorize us to automatically charge your payment method for recurring payments until cancelled. You acknowledge that message delivery may be affected by factors outside our control, including but not limited to facility restrictions, technical issues, or service interruptions.
Privacy Policy
Users of ConTXT are subject to the privacy policies of the Bureau of Prisons (BOP). As a communication facilitator, ConTXT strictly adheres to these policies in managing user data. We respect your privacy and commit to never selling your data to third parties. To further protect your privacy, we delete all message content from our database immediately upon successful delivery, retaining only the metadata necessary for billing and service operation purposes. Our commitment is to provide secure communication services while fully complying with BOP regulations.
Service Access and Restrictions
While ConTXT strives for 24/7 availability, we do not guarantee uninterrupted service. Service interruptions may occur due to maintenance, technical issues, facility restrictions, or circumstances beyond our control. Service credits for interruptions are at ConTXT's sole discretion. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time.
Intellectual Property
All content provided on ConTXT, including text, graphics, logos, and software, is the property of ConTXT or its content suppliers and protected by copyright and trademark laws.
Disclaimers and Limitations of Liability
ConTXT is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted or error-free. Our liability is limited to the extent permitted by law, and under no circumstances will we be liable for any indirect, consequential, or punitive damages.
In no event shall ConTXT's total liability exceed the amount paid by you for the service in the twelve months preceding the incident giving rise to the claim. We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to acts of god, prison facility restrictions, changes in law or regulations, communication line failures, power failures, or internet outages.
Indemnification
You agree to indemnify and hold harmless ConTXT and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of our services or your violation of these Terms.
Termination
ConTXT may terminate your access to all or any part of the services at any time, with or without cause, with or without notice, effective immediately.
Communications Preferences
By using ConTXT, you automatically enroll in our SMS services, allowing you to receive text messages from your loved one. Maintaining an active account signifies your consent to receive these messages. To opt out, you must close your ConTXT account.
Dispute Resolution
Any dispute arising from these Terms shall be resolved through binding arbitration conducted by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in Florida and be conducted in English. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration. If you choose to retain a lawyer for dispute resolution, you alone are responsible for their fees. This arbitration agreement survives termination of these Terms.
Refund Policy
Subscription fees and message credits are non-refundable except where required by law. No refunds will be issued for:
- Partial use of services
- Service interruptions outside of ConTXT's control
- Account termination due to Terms violations
- Unused message credits
- Changes in facility policies affecting service use
Contact Information
If you have any questions about these Terms of Service, please contact us at support@contexts.net.