What is ConTXT?
ConTXT is a communication platform that helps you stay connected with your incarcerated loved ones through text messaging. Our service provides a reliable, affordable way to maintain strong family connections.
How much does ConTXT cost?
Our Premium service is $14.99 per month and includes:
- A unique phone number for your loved one
- Unlimited text messaging
- Premium features and support
How do I start using ConTXT?
- Browse to Join ConTXT
- Choose your subscription plan
- Set up your payment method
- Once your loved one connects with ConTXT on CorrLinks, they will receive a welcome/onboarding packet with user instructions
- Note: While you or other family members can message your loved one at their personal number at any time, the incarcerated individual must first be connected with ConTXT on CorrLinks to receive those messages
Can multiple family members contribute to one account?
Yes! Multiple people can deposit credits for an inmate. Each payment extends the expiration date by another month or year, depending on the subscription type selected.
How do I manage my subscription?
You can manage your subscription through your ConTXT account dashboard:
- View subscription status
- Update payment methods
- Change recurring payment settings
What if I made a mistake with my subscription or payment?
If you've made an error in creating a subscription or depositing credits, visit our support page at ConTXT Support. Our team will help resolve any payment or subscription issues quickly.
Is there a limit to how many messages we can exchange?
No! Premium accounts include unlimited text messaging.
Can I choose the phone number's area code?
Unfortunately, area code selection is not available at this time. The system automatically assigns phone numbers based on availability.
Do you have a referral program?
Yes! We offer rewards for incarcerated individuals who refer new users to ConTXT. Contact our support team to learn more about our current referral program benefits.
What if messages aren't being delivered?
Most delivery issues resolve automatically within 72 hours. If problems persist:
- Check your account status
- Verify your subscription is active
- Contact our support team if issues continue
How can I get help with my account?
Our support team is available through:
- Our website support portal at ConTXTs.net
- Email us at support@contxts.net
How secure is ConTXT?
We prioritize the security and privacy of all users. Our platform:
- Uses enterprise-grade security measures
- Complies with all relevant regulations
- Maintains strict data protection standards
- Regularly updates security protocols